FAQs

Useful information for your stay

Yes, pets are welcome at Hôtel Les Deux Gares. Please let our team know when making your reservation so we can prepare for their arrival.

Our historic building does not have a private garage. The nearest covered, secure public parking is the EFFIA Gare de l'Est parking garage, located less than a 3-minute walk from our property.

From Roissy-CDG, take the RER B direct to Gare du Nord station (about a 35-minute trip), located a 5-minute walk from the hotel. From Orly, take the Orlyval to Antony, then the RER B direct to Gare du Nord, or choose a taxi (about 45 minutes).

Absolutely. Fresh bath towels and plush bathrobes are provided for your convenience directly in the wellness area during your session.

We strongly recommend that you plan and book your relaxation sessions directly with the reception desk upon your arrival at the hotel, as space is limited.

The Café des Deux Gares is our traditional bistro located right across from the hotel, featuring local bistronomy and a selection of natural wines. The Deux Gares Express is located on the ground floor of the hotel, perfect for a morning coffee, sharing plates, or a gourmet sandwich to grab before your train.

Breakfast is served every morning at Deux Gares Express, our bistro. It features pastries, toast, soft-boiled eggs, and artisanal cheeses.

Yes, for the comfort and safety of all, the entire hotel (rooms and common areas) is strictly non-smoking.

Due to the historic layout and architectural constraints of our period building, our hotel unfortunately does not have rooms accessible to guests with reduced mobility.

The hotel is equipped with fiber-optic internet. High-speed Wi-Fi is completely free and available in the rooms as well as in all common areas.

Yes, every room is equipped with an electronic safe (laptop-sized), a hairdryer, a telephone, a minibar, and a desk.

Our rooms are primarily equipped with Queen or King size beds. If you specifically require two separate beds, please contact the front desk directly to check availability in our higher room categories.

No. The Cozy room features a shower only. Depending on the layout, the Classic and Superior rooms offer either a shower or a bathtub. If you have a preference, please let us know when making your reservation.

Yes, all our rooms are equipped with individual climate control (heating/cooling) and high-performance double glazing to ensure you have a quiet and restful night's sleep.

Yes, a pre-authorization on your credit card or a security deposit will be required at check-in to cover any potential incidentals during your stay.

These depend on the rate selected at the time of booking: the Flexible Rate allows for free cancellation or modification up to 24 or 48 hours before your arrival (depending on the season), while the Non-Refundable Rate requires full payment at the time of booking and cannot be modified or refunded.

Yes. By booking directly through our official website or with our front desk, you are guaranteed the lowest rates and the most flexible cancellation policies.

Yes. We provide a complimentary secure luggage storage area on both your arrival and departure days.

Subject to availability, a late check-out can be arranged (additional fees may apply). Please request this at the front desk the day before your departure.

Yes, early check-in is possible subject to room availability on the day. To guarantee that your room is ready upon your arrival in the morning, we recommend booking the previous night. Please feel free to contact our team in advance to discuss your requirements (additional fees may apply).

Absolutely. Our reception is open 24/7. A night porter is on duty to welcome you and assist you, no matter what time you arrive.

Check-out is until 12:00 PM (noon).

Rooms are available from 3:00 PM. If you arrive earlier and your room is already prepared, we will be happy to provide you with your keys.